Patient Care Coordinator (Contact Center)
Metropolis Dermatology Metropolis Dermatology Pasadena, CA Pasadena, CA Full-time Full-time From $19 an hour From $19 an hour 20 hours ago 20 hours ago 20 hours ago Role Title:
Patient Care Coordinator (Contact Center) Role Type:
Full Time - 1.
0 FTE Location:
Pasadena Schedule:
Monday - Thursday, rotating Fridays and Saturdays Manager:
Practice Manager About Metropolis Dermatology We do derm differently.
Our mission at Metropolis Dermatology is to make healthy skin accessible to everyone by providing the highest quality medical and cosmetic dermatology care.
Metropolis Dermatology is growing rapidly within Los Angeles, with plans to expand our footprint throughout California.
We're looking for passionate, self-motivated do-ers to help us execute on our bold mission.
Our Values Patients first Accountability, not blame Be compassionate Always be learning Have fun About You Must Have Great oral and written communication skills Self-motivated and go-getter attitude Excellent customer service skills Be highly organized with an eye for details Ability to multitask Process orientation Be an enthusiastic team player Like to have fun Ability to work weekdays and Saturdays Proof of adherence to CA state and local healthcare vaccination standards Nice-to-Have Prior experience in retail, hospitality or other client-facing industry Experience in dermatology, aesthetics or skin care Understanding of healthcare insurance basics About the Role As a Metropolis Dermatology Patient Care Coordinator (Contact Center), your role is to ensure an exceptional patient experience by managing centralized contact center tasks necessary to care for our patients.
Your core role is to answer phones, collect patient health, insurance and billing information, oversee patient scheduling across platforms, respond to and resolve patient messages.
What You'll Do Answer phones and manage new patient appointment workflow, collecting necessary information and processing insurance verification Manage incoming referrals, ensuring proper information is collected and processed Oversee management of virtual visits across clinic locations Manage ZocDoc appointment flow including for new patient onboarding and insurance verification Manage patient appointment recall workflow Monitor and respond to clinic concierge emails Monitor and respond to Google and Yelp inquiries Maintain XTRAC rebate program Manage timely response and resolution of patient messages across platforms (Klara, EMA, DialPad,etc) Ensure timely and accurate documentation within the EHR Go above and beyond for patients whenever possible Metropolis Dermatology Interview Process Submit resume and application.
Virtual screening interview with hiring manager.
On-site interviews with executive leadership and management team.
Provide three (3) professional references.
We are an e-Verify employer.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Weekends as needed Ability to commute/relocate:
Pasadena, CA 91101:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Care Coordinator (Contact Center) Role Type:
Full Time - 1.
0 FTE Location:
Pasadena Schedule:
Monday - Thursday, rotating Fridays and Saturdays Manager:
Practice Manager About Metropolis Dermatology We do derm differently.
Our mission at Metropolis Dermatology is to make healthy skin accessible to everyone by providing the highest quality medical and cosmetic dermatology care.
Metropolis Dermatology is growing rapidly within Los Angeles, with plans to expand our footprint throughout California.
We're looking for passionate, self-motivated do-ers to help us execute on our bold mission.
Our Values Patients first Accountability, not blame Be compassionate Always be learning Have fun About You Must Have Great oral and written communication skills Self-motivated and go-getter attitude Excellent customer service skills Be highly organized with an eye for details Ability to multitask Process orientation Be an enthusiastic team player Like to have fun Ability to work weekdays and Saturdays Proof of adherence to CA state and local healthcare vaccination standards Nice-to-Have Prior experience in retail, hospitality or other client-facing industry Experience in dermatology, aesthetics or skin care Understanding of healthcare insurance basics About the Role As a Metropolis Dermatology Patient Care Coordinator (Contact Center), your role is to ensure an exceptional patient experience by managing centralized contact center tasks necessary to care for our patients.
Your core role is to answer phones, collect patient health, insurance and billing information, oversee patient scheduling across platforms, respond to and resolve patient messages.
What You'll Do Answer phones and manage new patient appointment workflow, collecting necessary information and processing insurance verification Manage incoming referrals, ensuring proper information is collected and processed Oversee management of virtual visits across clinic locations Manage ZocDoc appointment flow including for new patient onboarding and insurance verification Manage patient appointment recall workflow Monitor and respond to clinic concierge emails Monitor and respond to Google and Yelp inquiries Maintain XTRAC rebate program Manage timely response and resolution of patient messages across platforms (Klara, EMA, DialPad,etc) Ensure timely and accurate documentation within the EHR Go above and beyond for patients whenever possible Metropolis Dermatology Interview Process Submit resume and application.
Virtual screening interview with hiring manager.
On-site interviews with executive leadership and management team.
Provide three (3) professional references.
We are an e-Verify employer.
Job Type:
Full-time Pay:
From $19.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Weekends as needed Ability to commute/relocate:
Pasadena, CA 91101:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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