Director of Conference Services
The Langham Hotel The Langham Hotel Pasadena, CA Pasadena, CA Full-time Full-time $105,000 - $115,000 a year $105,000 - $115,000 a year DEPARTMENT:
Sales & Marketing JOB TITLE:
Director of Conference Services REPORTS TO:
Director of Sales & Marketing SUPERVISES:
Conference Services Managers PRIMARY OBJECTIVE OF POSITION:
This position is responsible for all Conference Service functions to ensure a smooth execution of all business contracts.
The individual executes this role with passion, drive and will find new revenue opportunities while consistently striving to maximize revenues and promoting positive relationships with guests and colleagues.
The individual in this position will demonstrate mastery in effective negotiations of sales, services and prices.
The individual in this position will positively contribute to the Hotel's effort to deliver memorable and enchanting guest service and maintaining financial profitability.
RESPONSIBILITIES AND JOB DUTIES:
Maximization of Revenue Develop conference and convention services marketing plan, goals & strategies Work closely with Group Sales to sell menus which meet the client's needs and maximize revenues Negotiate, Prepare and write contracts.
Prospect, solicit and close new business as well as maintain repeat clients.
Interact with clients to determine needs and direct staff accordingly.
Respond to telephone and walk-in inquiries of potential guests.
Actively participate in industry related organizations (NACE, MPI), community/civic activities to maintain awareness within community and to create booking opportunities.
Review and revise Catering Department guarantee sheets, weekly events sheets.
Formulate and make revisions to annual and monthly forecasts.
Prepare monthly forecast of sales and catering bookings and their effect on food, beverage, and public room revenues.
Performs other duties as requested, such as attending outside V.
I.
P.
parties and social events.
Administrative and Management Review & develop departmental structure (i.
e.
sales, support & service staff) Select, train, supervise and monitor performance of Conference Services colleagues.
Organize and conduct staff meetings to coordinate successful functions.
Schedule and assigns in detail, specific duties to all colleagues under supervision for the efficient operation of the Conference Services department, coverage of functions in accordance with productivity standards.
Administrative and Management (continued) Divide definite sales files and to work along with managers to contact clients, coordinate all group needs and finalize BEO's for all group functions.
Interact with clients to determine needs and direct staff accordingly.
Respond to telephone and walk-in inquiries of potential guests.
Direct department to accurately enter and delete information in Delphi Maintains vacation schedule for proper staffing.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination of staff members when appropriate Handle all major events and VIP clients Oversee service of group functions once they are in house Operational Duties Work with F&B Director and Banquet Director to establish policy standards, procedures, operational guidelines & service manual.
Tour and inspect banquet and meeting space on a daily basis, report necessary repairs.
Work in conjunction with other departments to ensure functions go according to plan as outlined on the BEO (Banquets, Kitchen, Beverage, Front Desk, and Accounting).
Assure that accounting has properly completed credit applications for all groups requesting to be direct billed and collect deposits.
Give overview of weekly events to staff, sales department, and food and beverage meetings and answer questions.
Schedule and lead daily BEO and weekly Resume Meetings Take responsibility for accurate pick up information and cut off dates for all groups Accurately complete procedural forms as needed on a timely basis (catering change notices, Amenity orders, VIP notices, purchase orders, group resumes, and credit applications, lost business reports).
Menu and Product Knowledge Identify trends, research the competition's products, services and pricing and use to develop strategic business plans Periodically review & adjust menus to ensure product and vision consistency Create banquet menus in conjunction with Executive Chef & Assistant Director of F&B PHYSICAL DEMANDS:
Activities include seeing, hearing, touching, feeling, fingering, talking, sitting, bending, standing, stooping, Considerable walking is required.
Frequent lifting and carrying of objects weighing less than 50 pounds.
Requires handling objects using body members, hand tools and or special devices to work, move or carry objects or material.
Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.
SPECIAL SKILLS REQUIRED:
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Delphi experience preferred SPECIAL SKILLS REQUIRED (continued):
Must have proven selling, negotiating, prospecting and presentation skills.
Highly developed customer service skills with strong attention to detail.
Ability to read, write and speak English to comprehend and communicate job functions.
Ability to create special themes and menus.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Must be able to understand principles related to product you are selling The ability to delegate, effectively train and coach, effective time management Use mathematical skill to interpret financial information, prepare forecasts and compute costs for customers and hotel.
Maintain enthusiasm and interest throughout all conferences with customers.
Change activities frequently and cope with interruptions.
Requires coordinating skills to the extent of determining time, place, and sequence of operations to take place.
Must be able to work a flexible schedule including night, weekends and holidays EDUCATION REQUIRED:
Bachelor's Degree preferred; however, any combination of education and training within luxury hotel Sales and Convention Services commensurate with this position description will also be considered.
EXPERIENCE REQUIRED:
Five years combined prior Director of Catering Sales and/or Director of Convention Services preferred.
LICENSES AFFILIATIONS OR CERTIFICATES:
MPI certification and NACE membership preferred.
Job Type:
Full-time Pay:
$105,000.
00 - $115,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Commission pay People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Sales & Marketing JOB TITLE:
Director of Conference Services REPORTS TO:
Director of Sales & Marketing SUPERVISES:
Conference Services Managers PRIMARY OBJECTIVE OF POSITION:
This position is responsible for all Conference Service functions to ensure a smooth execution of all business contracts.
The individual executes this role with passion, drive and will find new revenue opportunities while consistently striving to maximize revenues and promoting positive relationships with guests and colleagues.
The individual in this position will demonstrate mastery in effective negotiations of sales, services and prices.
The individual in this position will positively contribute to the Hotel's effort to deliver memorable and enchanting guest service and maintaining financial profitability.
RESPONSIBILITIES AND JOB DUTIES:
Maximization of Revenue Develop conference and convention services marketing plan, goals & strategies Work closely with Group Sales to sell menus which meet the client's needs and maximize revenues Negotiate, Prepare and write contracts.
Prospect, solicit and close new business as well as maintain repeat clients.
Interact with clients to determine needs and direct staff accordingly.
Respond to telephone and walk-in inquiries of potential guests.
Actively participate in industry related organizations (NACE, MPI), community/civic activities to maintain awareness within community and to create booking opportunities.
Review and revise Catering Department guarantee sheets, weekly events sheets.
Formulate and make revisions to annual and monthly forecasts.
Prepare monthly forecast of sales and catering bookings and their effect on food, beverage, and public room revenues.
Performs other duties as requested, such as attending outside V.
I.
P.
parties and social events.
Administrative and Management Review & develop departmental structure (i.
e.
sales, support & service staff) Select, train, supervise and monitor performance of Conference Services colleagues.
Organize and conduct staff meetings to coordinate successful functions.
Schedule and assigns in detail, specific duties to all colleagues under supervision for the efficient operation of the Conference Services department, coverage of functions in accordance with productivity standards.
Administrative and Management (continued) Divide definite sales files and to work along with managers to contact clients, coordinate all group needs and finalize BEO's for all group functions.
Interact with clients to determine needs and direct staff accordingly.
Respond to telephone and walk-in inquiries of potential guests.
Direct department to accurately enter and delete information in Delphi Maintains vacation schedule for proper staffing.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination of staff members when appropriate Handle all major events and VIP clients Oversee service of group functions once they are in house Operational Duties Work with F&B Director and Banquet Director to establish policy standards, procedures, operational guidelines & service manual.
Tour and inspect banquet and meeting space on a daily basis, report necessary repairs.
Work in conjunction with other departments to ensure functions go according to plan as outlined on the BEO (Banquets, Kitchen, Beverage, Front Desk, and Accounting).
Assure that accounting has properly completed credit applications for all groups requesting to be direct billed and collect deposits.
Give overview of weekly events to staff, sales department, and food and beverage meetings and answer questions.
Schedule and lead daily BEO and weekly Resume Meetings Take responsibility for accurate pick up information and cut off dates for all groups Accurately complete procedural forms as needed on a timely basis (catering change notices, Amenity orders, VIP notices, purchase orders, group resumes, and credit applications, lost business reports).
Menu and Product Knowledge Identify trends, research the competition's products, services and pricing and use to develop strategic business plans Periodically review & adjust menus to ensure product and vision consistency Create banquet menus in conjunction with Executive Chef & Assistant Director of F&B PHYSICAL DEMANDS:
Activities include seeing, hearing, touching, feeling, fingering, talking, sitting, bending, standing, stooping, Considerable walking is required.
Frequent lifting and carrying of objects weighing less than 50 pounds.
Requires handling objects using body members, hand tools and or special devices to work, move or carry objects or material.
Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tool, object or material.
SPECIAL SKILLS REQUIRED:
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
Delphi experience preferred SPECIAL SKILLS REQUIRED (continued):
Must have proven selling, negotiating, prospecting and presentation skills.
Highly developed customer service skills with strong attention to detail.
Ability to read, write and speak English to comprehend and communicate job functions.
Ability to create special themes and menus.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Must be able to understand principles related to product you are selling The ability to delegate, effectively train and coach, effective time management Use mathematical skill to interpret financial information, prepare forecasts and compute costs for customers and hotel.
Maintain enthusiasm and interest throughout all conferences with customers.
Change activities frequently and cope with interruptions.
Requires coordinating skills to the extent of determining time, place, and sequence of operations to take place.
Must be able to work a flexible schedule including night, weekends and holidays EDUCATION REQUIRED:
Bachelor's Degree preferred; however, any combination of education and training within luxury hotel Sales and Convention Services commensurate with this position description will also be considered.
EXPERIENCE REQUIRED:
Five years combined prior Director of Catering Sales and/or Director of Convention Services preferred.
LICENSES AFFILIATIONS OR CERTIFICATES:
MPI certification and NACE membership preferred.
Job Type:
Full-time Pay:
$105,000.
00 - $115,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Weekends as needed Supplemental pay types:
Commission pay People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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